Frequently asked questions

Will my jewelry rust or tarnish?


Our jewelry comes in Silver, 18K Gold Plating or 18K Rose Gold Plating. Every order includes care instructions on keeping your jewelry rust and tarnish free. As long as these instructions are followed, your jewelry will keep its colour and quality!




I placed my order. Now what?


Congratulations on joining the #teamahmad! You should have received an email from us with an attached invoice. We will update you when your order is shipped. If you have any questions regarding the status of your order or shipping times, please do not hesitate to contact us via Instagram DM (@ahmadapparel) or send us an email at apparelahmad@gmail.com




Can I see a preview of what my name/text will look like?


Yes you can! Simply send us an email at apparelahmad@gmail.com or DM us on Instagram (@ahmadapparel). Be sure to include the name/text, language(s) and font style(s) you'd like to see.




What is your refund policy?


We only offer replacement jewelry in the case where the size, color, language or font style does not match the options you selected in your order. With regards to isues in name spelling, if you input your name/text in English, we will translate/transliterate it to the best of our ability. By placing an order with us, you are accepting our translation/transliteration and cannot provide refunds unfortunately. To ensure accuracy, we recommend you input the name/text in the given language (Hindi, Urdu, Punjabi, Arabic or Bangla).




I made a mistake while ordering. Can I make changes to my order?


If you would like your name/text, colour, size or style changed, please email us at apparelahmad@gmail.com within 24 hours of placing your order and we will make the changes for you!




What are your delivery times?


As our products are handmade, they take 5-10 working days to process and manufacture before they are shipped. Shipping times are as follows: Canada: 5-17 working days USA: 4-8 working days UK: 4-8 working days Australia: 4-12 working days Germany: 7-18 working days France, Italy & Spain: 7-12 working days Rest of the World: 10-20 working days





Questions?  Email us at apparelahmad@gmail.com or DM us:

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