Frequently Asked Questions
I just placed my order - what happens next?
Congratulations on successfully placing your order! You should have received a confirmation email from us with an attached invoice. We will update you via email when your order is shipped with tracking information. If there is any issues feel free to shoot us a DM on Instagram or send us an email.
Can I see a print preview of what my name/text will look like before I order?
Will my jewelry rust or tarnish?
I made a mistake while ordering. Can I make changes to my order?
What are the delivery times?
PLEASE NOTE: Our manufacturing team will be on holiday from January 15, 2021 – February 10, 2021. Any orders placed in this time frame will begin processing on February 10, 2021. Thank you for understanding!
USA: 4-8 working days
UK: 4-8 working days
Australia: 4-12 working days
Germany: 7-18 working days
France, Italy & Spain: 7-12 working days
Rest of the World: 10-20 working days