Frequently Asked Questions
Yes you can! Simply DM us on Instagram. Be sure to include the name/text, language(s) and font style(s) you'd like to see.
Our jewelry comes in 18K Gold Plating, Silver Plating or 18K Rose Gold Plating. Every order includes care instructions on keeping your jewelry rust and tarnish free. As long as these instructions are followed, your jewelry will keep its colour and quality!
If you would like your order specifications/address changed, please email us within 24 hours of placing the order. Be sure to include your order number and the changes you'd like made.
As our products are handmade, they take 5-14 working days to process and manufacture before they are shipped.
Free Expedited Worldwide Shipping:
Canada, UK & Japan: 5-11 working days
USA, Australia, Austria, Netherlands, Belgium, Sweden: 6-12 working days
Germany: 6-14 working days
France, Italy, Spain, Ireland, Denmark, Portugal, China, Luxembourg, Malta, Mexico, Norway, Switzerland: 7-12 working days
New Zealand: 7-14 working days
Rest of the World: 7-20 working days
Please note that these times are subject to delay.
As our products are made-to-order, we cannot cancel orders. Furthermore, refunds are only given in specific cases. For more info, visit www.ahmadapparel.com/faq
Policies
We only offer replacement products in the case where the size, color, language or font style does not match the options you selected in your order.
With regard to issues in name spelling, if you input your name/text in English, we will translate/transliterate it to the best of our ability. By placing an order with us, you are accepting our translation/transliteration and do not provide refunds. To ensure accuracy, we recommend you input the name/text in the language you select (Hindi, Urdu, Punjabi, Arabic or Bangla).
As our products are handmade, we cannot cancel orders once they are placed. If you would like to make changes to your order, feel free to send us an email and our team will do our best to address your issues.